FAQ
Frequently Asked Questions
How do I get started?
Go to the Pricing Page on the Holistica website and select the option that suits you. When you book your first class or studio appointment, you’ll be guided to the Momence sign‑up page to create your account. Momence is our trusted partner — your hub for classes, studio appointments, memberships, and schedule updates.
Do I need experience to join?
No experience needed. Our classes welcome beginners through to experienced movers, with supportive guidance in every session. Explore our classes to discover what feels best for you.
What do I wear?
Wear comfortable movement clothing. Grip socks are required for all classes and private appointments for your safety, and are available to purchase in the studio if you need a pair.
What should I bring?
A water bottle, an optional small towel, grip socks (available to purchase in‑the studio), and a mat or reformer mat if you enjoy bringing your own. All equipment is provided.
How early should I arrive?
Please arrive 5–10 minutes before class to settle in and prepare.
What should I book if I’m pregnant or recently postpartum?
We offer pregnancy-safe modifications and supportive instruction in class, but we recommend joining our Pregnancy & Postnatal Series for the most tailored and safe experience.
Do you offer memberships?
Yes. We offer flexible memberships and class packs to suit your routine and goals.
How do I cancel my booking?
You can cancel or reschedule your booking in the Momence app up to 4 hours before your session starts. Late cancellations or no‑shows may forfeit the class or incur a $10 fee.
How do I cancel my membership?
To cancel your membership, please email your request to [email protected] with 14 days’ notice. For full details, refer to the membership cancellation policy in our terms and conditions found on the Holistica website footer.
How do I stay informed of policy changes?
You’ll be informed of any policy changes by email, and the latest updates will always be available in our terms and conditions.