Privacy Policy

Last updated: 20 December 2025

Holistica Pilates (referred to in this policy as “we”, “us”, “our”) is committed to protecting the privacy of our members, clients, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By accessing our website, booking services, or attending our studio, you consent to the practices described in this policy.

As our Privacy Policy may be updated from time to time, we encourage you to visit our website regularly to stay informed of any changes.

1. Information We Collect

We may collect the following types of personal information:

Personal & Contact Details

  • Name
  • Email address
  • Phone number
  • Residential address

Health & Medical Information

  • Relevant health history, injuries, pregnancy status, or medical conditions
  • Practitioner clearance forms (where required)
  • Information provided during onboarding or class participation

Billing & Payment Information

  • Payment method details (processed securely through our third-party provider – Stripe)
  • Membership and purchase history

Studio Usage & Interaction

  • Class bookings, attendance records, and cancellations
  • Communications with us (email, SMS, forms, or in-studio conversations)

Website & Digital Data

  • Cookies and usage analytics
  • IP address and device information
  • Interactions with our website or booking platform

We only collect information that is reasonably necessary for us to provide our services safely and effectively.

2. How We Collect Your Information

We collect personal information when you:

  • Register as a member
  • Book or attend classes, appointments, or sauna sessions
  • Complete health or consent forms
  • Communicate with us via email, phone, or online
  • Visit our website or use our booking system
  • Participate in promotions, surveys, or events

Where reasonable, we collect information directly from you. In some cases, we may receive information from third-party platforms that you have authorised.

3. Why We Collect Your Information

We collect and use your information to:

  • Provide Pilates, wellness, and sauna services
  • Ensure your safety and tailor classes to your needs
  • Manage memberships, billing, and bookings
  • Communicate updates, reminders, and studio information
  • Improve our services, website, and client experience
  • Meet legal, regulatory, and insurance obligations

We will not use your information for purposes unrelated to our services without your consent.

4. How We Store & Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure digital storage systems
  • Password-protected platforms
  • Restricted staff access
  • Secure payment processing through trusted third-party providers, including Momence (booking and membership management) and Stripe (payment processing).

We do not store full credit card details on our servers. All payment information is handled securely through Stripe’s encrypted systems.

5. Disclosure of Personal Information

We may disclose your information to:

  • Booking and payment service providers (Momence & Stripe)
  • Instructors and staff who require information for safe service delivery
  • Professional advisers (e.g., accountants, insurers)
  • Law enforcement or regulatory bodies, where required by law

We do not sell, rent, or trade your personal information.

6. Health Information & Sensitive Data

Because Pilates and sauna services involve physical activity, we may collect health information to ensure your safety.

We only collect sensitive information with your consent and handle it with strict confidentiality.

7. Marketing Communications

We may send you updates about classes, promotions, or studio news.

You can opt out at any time by:

  • Clicking “unsubscribe” in emails
  • Replying “STOP” to SMS
  • Contacting us directly

We respect your preferences and will update your communication settings promptly.

8. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate details.

To do so, contact us at: [email protected]

We will respond within a reasonable timeframe.

9. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our content.

You may disable cookies in your browser settings, though some features may not function optimally.

10. Retention & Deletion of Information

We retain personal information only for as long as necessary to provide services, meet legal obligations, or resolve disputes.

You may request deletion of your information, subject to legal and insurance requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

12. Contact Us

If you have questions, concerns, or feedback about this Privacy Policy or how we handle your information, please contact us: